STAYGRAM TERMS AND CONDITIONS

Effective Date: October 5, 2026

Welcome to Staygram, a hospitality technology platform operated by Vygotanium Technologies. Staygram provides digital tools and services that enable hotels, lodges, guest houses, restaurants, resorts, and other hospitality businesses to manage their operations, showcase their services, receive bookings, communicate with customers, and facilitate payments and other hospitality-related services.

These Terms and Conditions ("Terms") govern your access to and use of the Staygram platform, including our websites, applications, hospitality management systems, booking services, payment-related features, and other services we may provide from time to time (collectively, the "Platform").

By accessing, registering for, or using Staygram, you agree to these Terms. If you do not agree with these Terms, you must not access or use the Platform.

1. DEFINITIONS

For purposes of these Terms:

"Staygram," "we," "us," or "our" means Staygram and its operating entity, Vygotanium Technologies.
"Platform" means Staygram's websites, applications, software, systems, APIs, booking interfaces, and related services.
"Hospitality Partner" means a hotel, lodge, restaurant, resort, guest house, or other hospitality business that uses Staygram.
"Guest," "Customer," "you," or "your" means any person accessing or using Staygram, including persons making reservations or interacting with Hospitality Partners through the Platform.
"Services" means the features and services made available through Staygram.

2. ELIGIBILITY

You must be at least 18 years old, or otherwise have the legal capacity required under applicable law, to enter into agreements through Staygram.

By using Staygram, you confirm that the information you provide is accurate and that you have the legal authority to enter into these Terms.

Hospitality businesses registering on Staygram must provide accurate business and contact information and must have the authority to represent the business.

3. STAYGRAM AS A TECHNOLOGY PLATFORM

Staygram provides technology that connects hospitality businesses and their customers.

Unless expressly stated otherwise, Staygram does not own, operate, manage, or control the hotels, restaurants, lodges, resorts, rooms, facilities, food services, or other hospitality businesses listed on the Platform.

Hospitality Partners are responsible for the services they provide to customers, including:

Room availability and descriptions;
Prices and applicable taxes or charges;
Food and restaurant services;
Reservations and confirmations;
Check-in and check-out;
Guest facilities and amenities;
Cancellation and refund decisions where applicable;
Compliance with applicable hospitality laws and regulations; and
The accuracy of information published on their Staygram profile.

Staygram may provide technology, booking, payment, communication, and management tools but does not guarantee the quality, availability, safety, legality, or suitability of services provided by an independent Hospitality Partner.

4. ACCOUNTS

Certain Staygram features may require you to create an account.

You are responsible for:

Providing accurate and complete information;
Keeping your login credentials confidential;
Maintaining the security of your account;
Restricting unauthorized access to your account; and
All activities carried out through your account.

You must notify us promptly if you believe your account has been compromised or accessed without authorization.

Hospitality Partners must not share administrator credentials with unauthorized persons. Businesses may create separate authorized user accounts where such functionality is provided by Staygram.

5. HOSPITALITY PARTNER ACCOUNTS

Hospitality Partners may use Staygram to manage their hospitality operations and publish information about their businesses.

A Hospitality Partner is responsible for ensuring that all information submitted to Staygram is accurate, current, and not misleading.

This may include:

Business name and location;
Contact information;
Room or accommodation information;
Restaurant menus;
Prices;
Availability;
Images and descriptions;
Policies;
Check-in and check-out information;
Cancellation rules;
Taxes and additional charges; and
Other information displayed to customers.

Staygram reserves the right to review, modify, restrict, suspend, or remove content that violates these Terms or applicable law.

6. BOOKINGS AND RESERVATIONS

Staygram may allow customers to make reservations for accommodation, restaurants, events, or other hospitality services.

A booking made through Staygram may create an agreement between the customer and the relevant Hospitality Partner.

The specific terms applicable to a booking, including price, availability, cancellation conditions, check-in requirements, and refund conditions, may be provided during the booking process.

Customers are responsible for reviewing the booking details before confirming a reservation.

Staygram does not guarantee that every booking request will be accepted or fulfilled by a Hospitality Partner.

7. CANCELLATIONS AND REFUNDS

Cancellation and refund conditions may vary depending on the Hospitality Partner, booking type, rate, service, and applicable terms displayed at the time of booking.

Where Staygram facilitates a booking or payment, the applicable cancellation and refund conditions will be communicated to the customer where reasonably possible.

A Hospitality Partner may establish its own cancellation policies provided they comply with applicable law and the terms agreed with the customer.

Staygram may assist with booking-related disputes but is not automatically responsible for refunds owed by a Hospitality Partner.

8. FEES AND SUBSCRIPTIONS

Hospitality Partners may be required to pay subscription, transaction, setup, commission, or other applicable fees for using certain Staygram services.

Applicable fees will be communicated through the relevant pricing plan, agreement, order form, or Platform interface.

We reserve the right to introduce new fees or modify existing pricing, provided that applicable notice requirements are satisfied.

Unless otherwise stated, fees are exclusive of applicable taxes, government charges, payment processing fees, or other third-party charges.

Failure to pay applicable fees may result in suspension or restriction of access to paid services.

9. PAYMENTS

Staygram may support or integrate with third-party payment providers to facilitate payments.

Depending on the service and location, payments may be processed through banks, mobile money providers, card networks, payment gateways, or other authorized payment providers.

Staygram may not directly process every payment made through the Platform.

You agree to provide accurate payment information and authorize applicable charges associated with your transaction.

Third-party payment providers may apply their own terms, fees, limitations, and privacy policies.

10. ACCEPTABLE USE

You agree to use Staygram lawfully and responsibly.

You must not:

Use Staygram for illegal activities;
Attempt to gain unauthorized access to the Platform or another user's account;
Introduce viruses, malware, or other harmful code;
Attempt to disrupt or overload the Platform;
Scrape, copy, or systematically extract Platform data without authorization;
Reverse engineer or attempt to circumvent security measures;
Use Staygram to distribute spam or fraudulent communications;
Create fraudulent bookings or accounts;
Submit false or misleading information;
Impersonate another person or business;
Use Staygram to facilitate fraud, money laundering, or other unlawful activity;
Abuse payment or refund systems;
Infringe the rights of another person or organization; or
Use the Platform in a manner that could damage Staygram, its users, Hospitality Partners, or third-party service providers.

11. CONTENT AND INTELLECTUAL PROPERTY

The Staygram Platform, including its software, design, branding, logos, interfaces, text, graphics, databases, and other original materials, may be protected by copyright, trademark, trade secret, and other intellectual property laws.

Except where expressly permitted, you may not copy, reproduce, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works from Staygram or its proprietary materials.

Hospitality Partners retain ownership of content they submit to Staygram, including business information, photographs, menus, logos, and descriptions.

By submitting content to Staygram, you grant Staygram a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, distribute, and use that content as reasonably necessary to provide, operate, promote, and improve the Platform.

You represent that you have the necessary rights and permissions to submit such content.

12. THIRD-PARTY SERVICES

Staygram may integrate with or provide links to third-party services, including payment providers, mapping services, communication services, authentication providers, analytics services, and other technology providers.

Third-party services may operate under their own terms and privacy policies.

Staygram is not responsible for the availability, functionality, security, or content of third-party services that are outside our control.

13. AVAILABILITY OF THE PLATFORM

We aim to keep Staygram available and reliable, but we do not guarantee that the Platform will always be uninterrupted, error-free, or available at all times.

The Platform may occasionally be unavailable because of:

Maintenance;
Software updates;
Security measures;
Network failures;
Hosting or infrastructure problems;
Third-party service failures;
Internet disruptions;
Power interruptions; or
Events outside our reasonable control.

We may modify, suspend, or discontinue features or services where reasonably necessary.

14. PRIVACY

Your use of Staygram is also subject to our Privacy Policy, which explains how we collect, use, store, protect, and disclose personal information.

By using Staygram, you acknowledge that your information may be processed in accordance with our Privacy Policy and applicable data protection laws.

15. SECURITY

We implement reasonable technical and organizational measures intended to protect Staygram and information processed through the Platform.

However, no online system can be guaranteed to be completely secure.

You are responsible for maintaining the security of your own devices, passwords, accounts, and access credentials.

You must immediately notify Staygram if you become aware of unauthorized access or a suspected security incident involving your account.

16. USER AND HOSPITALITY PARTNER RESPONSIBILITY

Hospitality Partners remain responsible for their businesses and the services they provide to customers.

Staygram does not replace the legal, regulatory, operational, financial, or professional responsibilities of a Hospitality Partner.

Hospitality Partners must comply with all applicable laws and regulations relating to their operations, including applicable requirements relating to accommodation, food services, taxation, employment, consumer protection, health and safety, licensing, and data protection.

17. DISCLAIMERS

To the maximum extent permitted by applicable law, Staygram provides the Platform on an "as available" and "as is" basis.

We do not guarantee that:

The Platform will always operate without interruption;
Information provided by Hospitality Partners will always be accurate;
Every listed room, table, service, or facility will always be available;
A Hospitality Partner will fulfill every booking;
Third-party payment services will always be available;
The Platform will be free from all errors or security vulnerabilities; or
Services provided by independent Hospitality Partners will meet a particular standard unless expressly stated by Staygram.

Nothing in these Terms excludes any rights or protections that cannot lawfully be excluded under applicable law.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Staygram and its affiliates, officers, employees, agents, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Platform.

Where permitted by law, Staygram's total liability arising from a particular claim relating to the Platform will be limited to the amount of fees paid by the affected user to Staygram for the relevant service during the applicable period, unless a different limitation is required by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

19. INDEMNIFICATION

You agree to indemnify and hold harmless Staygram, Vygotanium Technologies, and their respective officers, employees, agents, affiliates, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

Your violation of these Terms;
Your unlawful or unauthorized use of the Platform;
Content you submit to Staygram;
Your violation of another person's rights;
Your business operations as a Hospitality Partner; or
Your breach of applicable law.

20. SUSPENSION AND TERMINATION

We may suspend or terminate your access to Staygram where we reasonably believe that:

You have violated these Terms;
Your account is being used fraudulently or unlawfully;
Your activities pose a security risk;
You have failed to pay applicable fees;
Your use of the Platform may expose Staygram or others to legal or financial risk; or
Suspension or termination is required by law.

Where reasonably practicable, we may provide notice before taking action. However, immediate suspension may occur where necessary to protect users, the Platform, or our systems.

You may stop using Staygram at any time.

Termination does not eliminate obligations or liabilities that arose before termination.

21. DISPUTES BETWEEN USERS AND HOSPITALITY PARTNERS

Where a dispute arises between a customer and a Hospitality Partner concerning a booking or hospitality service, the parties should first attempt to resolve the matter directly.

Staygram may, where appropriate, assist with communication or provide relevant booking information.

However, Staygram is not automatically a party to the underlying hospitality agreement between a customer and an independent Hospitality Partner.

Nothing in this section limits any rights available under applicable consumer protection or other laws.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When material changes are made, we may provide notice through the Platform, email, or another reasonable method.

Your continued use of Staygram after the effective date of updated Terms constitutes acceptance of the revised Terms.

23. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws applicable to Staygram and its operating entity, subject to any mandatory rights or protections available to users under applicable law.

Where applicable, disputes shall be subject to the jurisdiction of the competent courts of Uganda.

24. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the minimum extent necessary, while the remaining provisions will continue in full force and effect.

25. ENTIRE AGREEMENT

These Terms, together with any additional terms, policies, agreements, or conditions expressly incorporated into them, constitute the agreement between you and Staygram concerning your use of the Platform.

They supersede previous agreements or understandings relating to the same subject matter, except where a separate written agreement expressly applies.

26. CONTACT US

If you have questions, concerns, complaints, or requests relating to these Terms or Staygram, you may contact us through the official Staygram contact channels provided on our Platform.

Staygram
Powered by Vygotanium Technologies
Uganda

Website: Staygram official website
Email: info@staygram.tech

Last Updated: October 5, 2026